Complaints Procedure

Last updated: October 2026

We want every homeowner who reaches Centurysteam Roofing to be treated fairly and honestly. If something went wrong, tell us. This page shows how to make a complaint and what to expect afterward. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Centurysteam Roofing
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If Your Concern Is About a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to take it up with the provider directly and keep a written record.

Please tell us too. What you share helps us keep our network honest. Providers who repeatedly fall short of what we expect may be removed. Keep in mind that Centurysteam Roofing cannot settle contract disputes, give refunds for a provider's work, or make decisions for a provider.

How to Send Your Complaint

Email contact@centurysteam.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

What Comes Next

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may mean contacting the provider. After that, we will write back with what we found and any steps we are taking.

Still Not Happy?

If our reply does not satisfy you, answer it and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed providers, your state's contractor licensing board may be able to help as well.

Contact

Email: contact@centurysteam.garden